Privacy Policy Effective Date: May 22, 2025

This Privacy Policy explains how Scrub Heroes ("Company," "we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website or contact us for cleaning services. By submitting your information through our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you complete our quote request form or contact us directly, we may collect the following personal information:

Full name

Email address

Phone number (mobile and/or landline)

Home address or service location

Preferred service type and scheduling details

Any additional information you voluntarily provide

2. How We Use Your Information

We use the information you provide to:

Respond to your quote request and schedule cleaning services

Send appointment reminders, confirmations, and service follow-ups

Send promotional offers, discounts, and service announcements (only with your consent)

Improve our services and overall customer experience

Comply with applicable laws and regulations

3. SMS and Text Message Communications

By submitting your phone number through our website form and checking the SMS consent checkbox, you expressly consent to receive text messages from Scrub Heroes. Message types may include:

Appointment confirmations and reminders

Follow-up messages related to your service inquiry

Promotional offers and special announcements

Message frequency varies. Standard message and data rates may apply. Consent to receive SMS messages is not a condition of purchase. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

Important: No mobile phone numbers or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. This information is used solely to communicate with you directly regarding your inquiry and services.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

With service providers who assist in operating our business (e.g., scheduling software, CRM platforms), solely to deliver services to you

When required by law, court order, or government authority

To protect the rights, property, or safety of our company, customers, or the public

All service providers are contractually obligated to keep your information confidential and may not use it for any purpose other than providing services on our behalf.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. If you wish to request deletion of your information, please contact us at the details below.

6. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information

Opt out of SMS communications at any time by replying STOP

Opt out of promotional emails by clicking unsubscribe

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website following any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Scrub Heroes Email: Phone:

11. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. The types of tracking we may use include:

Essential cookies — necessary for the website to function properly

Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)

Marketing/retargeting pixels — may be used to show relevant ads to users who have visited our site (e.g., Facebook Pixel, Google Ads)

You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.